Mammateur Pty Ltd ("Mammateur", "we", "us", or "our") is committed to protecting the privacy of our clients, website visitors, and anyone who interacts with our business. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our home renovation services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of personal information when you interact with us:
- Full name, phone number, email address, and residential or project address
- Details about your renovation project, including property type, scope of work, budget range, and preferred timelines
- Payment and billing information, such as bank account or credit card details, processed through secure third-party payment providers
- Photographic or video records of your property taken during site inspections, consultations, or project documentation
- Communications between you and our team, including emails, phone call notes, and messages submitted through our website contact forms
- Technical data collected automatically when you visit our website, including IP address, browser type, operating system, referring URLs, and pages viewed
We only collect personal information that is reasonably necessary for us to carry out our renovation services or to communicate with you about your enquiry.
How We Use Your Information
The personal information we collect is used for the following purposes:
- To respond to your enquiry, prepare quotes, and schedule consultations
- To plan, manage, and deliver home renovation projects, including coordinating with subcontractors and suppliers
- To process payments, issue invoices, and maintain accurate financial records
- To comply with our legal obligations, including workplace health and safety legislation, building regulations, and tax requirements
- To improve our services and website experience through analytics and feedback
- To send you project updates, and where you have opted in, marketing communications about services that may be relevant to you
We will not use your personal information for purposes other than those outlined above without obtaining your prior consent, unless required by law.
Information Sharing
Mammateur does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Subcontractors and tradespeople: We may share relevant project details and your contact information with licensed tradespeople engaged to complete specific aspects of your renovation, such as electricians, plumbers, and tilers.
- Suppliers: Where necessary, we share specifications and delivery addresses with materials suppliers to fulfil your project requirements.
- Professional advisors: We may disclose information to our accountants, lawyers, or insurers as required for business operations.
- Regulatory authorities: We will disclose personal information if required to do so by law, including to comply with building permits, council approvals, or government agency requests.
All third parties with whom we share data are expected to handle your information in accordance with applicable Australian privacy laws.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Secure, encrypted storage for digital records and client files
- Restricted access to personal information on a need-to-know basis within our team
- Password-protected systems and regular software updates
- Secure disposal of physical documents containing personal information when no longer required
While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device that help us understand how visitors interact with our site. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you by submitting a written request
- Request correction of any inaccurate, incomplete, or out-of-date information
- Withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
We will respond to access and correction requests within 30 days. In some cases, we may need to verify your identity before processing a request.
Contact for Privacy Concerns
If you have any questions about this Privacy Policy or wish to make an access or correction request, please contact us:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
This Privacy Policy was last updated on 10 March 2026. We may update this policy from time to time, and any changes will be posted on this page with the revised date.